Personal Capability Profile

Lacy White

How I think, work, learn, and help

I enjoy learning, troubleshooting, and turning repeated problems into clear, reusable systems. In my current work, I use AI alongside Microsoft 365, documentation tools, and screen capture software to document issues as they happen, troubleshoot faster, and create practical training materials for clients and coworkers.

My focus is not just fixing the immediate issue, but making the next similar issue easier to understand, explain, and resolve.

I am especially interested in the space between IT support, process improvement, training, documentation, and practical AI use.

I help turn repeated workplace confusion into reusable clarity.
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What I Help With

✓Turning repeated support issues into simple guides, workflows, and reference material
✓Helping users understand Microsoft 365, SharePoint, Teams, Outlook, and related tools
✓Creating one-page learning materials that focus on understanding instead of memorization
✓Using AI to troubleshoot, document, draft, simplify, and improve internal processes
✓Building lightweight internal tools, templates, and GPTs
✓Capturing real work as it happens and turning it into reusable documentation
✓Explaining technology in plain language without making people feel talked down to
✓Looking for patterns in tickets, questions, confusion, and repeated issues
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Practical Skills

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Microsoft 365

  • User support
  • Admin support
  • Outlook, Teams, SharePoint, OneDrive
  • Word, Excel, PowerPoint
  • Policies, procedures, SOP support
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Documentation and Training

  • One-page learning guides
  • Quick-reference materials
  • Screen capture documentation
  • Training output creation
  • Workflow panels
  • Before / after explanations
  • Plain-language technical instructions
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AI and GPT Workflows

  • ChatGPT troubleshooting
  • Custom GPT design
  • Multi-persona GPT workflows
  • AI-assisted documentation
  • AI-assisted troubleshooting
  • AI-assisted process clarification
  • Using AI as a Socratic thought partner
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Tools and Technical Work

  • Document management systems
  • Screen capture and auditing software
  • VS Code / Codex
  • Web interfaces for internal apps
  • Python and PowerShell
  • Lightweight internal tools and templates
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Methodologies, Frameworks, and Tools

Kaizen Six Sigma White Belt Process Mapping Value Stream Mapping 7 Tools of Quality Onepage system Workflow panels Onepage Learning Before / after improvement Work reference panels Socratic learning Bloom’s taxonomy ADDIE
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Example Outputs

□One-page user guides
↗Before / after process explainers
▤SOPs and quick-reference documents
⌕Troubleshooting guides
◇Internal GPT templates
□Knowledge base entries
◉Screen capture walkthroughs
▤Training documents for coworkers and clients
⌘Lightweight scripts or tools for repeated tasks
◇AI-assisted workflow documentation

One Page

Small explanations. Useful artifacts.

One Page is where I would collect short, practical explanations of recurring problems, unclear processes, and useful ways to make work easier to understand. Guides, workflows, references, and examples created from real questions and repeated problems.

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Core Value

Every support ticket, user question, or recurring issue is an opportunity to create something better: a clearer explanation, a stronger process, a useful guide, a lightweight tool, or a repeatable workflow.